Video Doorbell Pro Overview and Installation Guide

Add the Video Doorbell Pro in the SimpliSafe® Mobile App

1. Open the SimpliSafe® Mobile App on your smartphone or tablet

2. Navigate to the three-bar menu on the upper left corner and select Add Device or Camera

3. Select Video Doorbell Pro from the list of available products

Remove Your Existing Doorbell

1. Turn off the power to your existing doorbell at the circuit breaker

   1. To locate the correct circuit breaker switch, try turning off each switch one at a time and pressing your doorbell to confirm that it does not ring, indicating that it is off

2. Locate your doorbell’s chime box and remove its cover. A chime box is a device that is installed inside of your home, usually near a ceiling, and produces a sound when the doorbell is rung

3. Follow the in-app instructions to install your Chime Connector (opens in new tab)

   1. The Chime Connector is a wiring extension that ensures enough power flows between the Video Doorbell Pro and mechanical chime box

4. After you install the Chime Connector, you will need to uninstall your existing doorbell by removing its screws and disconnecting its wiring

5. Once the wires have been removed from the doorbell, tape them to the door frame or wrap them tightly around a pencil to prevent them from falling into the wall

Install the Mounting Bracket

If you have angled siding or want to tilt the Video Doorbell Pro up or down, install the included vertical bracket underneath the mounting bracket (opens in new tab) to ensure the Video Doorbell Pro captures your desired view.

If you want to install the Video Doorbell Pro flat on your surface, refer to the steps below to install the mounting bracket.

1. Hold the mounting bracket up to the surface and use a pencil to mark where you want to place the screws

   1. If you are installing the Video Doorbell Pro on a brick, stone, or stucco surface, you will need to install wall anchors next

      1. Drill 2 pilot holes into the wall using a 3/16 inch drill bit

      2. Gently tap the wall anchors into the wall using a hammer or mallet

2. Thread the doorbell wiring through the center of the mounting bracket

3. Remove the cardboard Clearance marker off the mounting bracket

4. Secure the mounting bracket to the surface using a philips head screwdriver and the included screws

Connect the Doorbell Wiring to the Mounting Bracket

1. Use a screwdriver to loosen both terminal screws on the mounting bracket

2. Slide the exposed wires behind the square washers. We recommend placing the wire ends to the left of each screw to prevent them from touching

3. Tighten the terminal screws to secure the wires in place

Attach the Video Doorbell Pro to the Mounting Bracket

1. Place the Video Doorbell Pro on the mounting bracket and slide it down until it clicks into place

2. Remove the protective film from the camera's lens

3. Once the Video Doorbell Pro is attached to the mounting bracket, turn the power back on at the circuit breaker

4. Wait up to 10 minutes for the Video Doorbell Pro to power up. You’ll know the doorbell has sufficient power when it begins to blink white, indicating that it is ready to be paired to the system

5. Press its doorbell button to confirm it chimed

   1. If your doorbell did not chime, it could be due to the following reasons:

      1. Your doorbell setup does not align with our requirements.

         1. We require a doorbell transformer with an output of 8-24 VAC, 10-30 VA and a digital chime box

      2. The Chime Connector has not been installed properly 

   2. If your doorbell did not chime and the LED light doesn’t blink white, turn off the power at your circuit breaker and ensure that the doorbell wiring is secure to the mounting bracket

Connect the Video Doorbell Pro to Wi-Fi

1. The SimpliSafe® Mobile App will next prompt you to confirm the location you are installing the Video Doorbell Pro at and select the Wi-Fi network you are connecting it to

2. You will next be asked to name the Video Doorbell Pro by picking one of our pre-selected names or selecting Custom Name to input your own

3. Your phone’s screen will then display a QR code for your Video Doorbell Pro to scan to connect to your Wi-Fi network

   1. If the QR code does not scan, refer to the Why Won’t My QR Code Scan (opens in new tab) article in the Help Center

Enroll the Video Doorbell Pro in Active Guard Outdoor Protection

If you are subscribed to either our Pro Plus or Pro monitoring plans (opens in new tab), you will then be prompted to enroll your Video Doorbell Pro in Active Guard Outdoor Protection. If you do not want to enroll your camera now, you may always do so at a later time (opens in new tab).

Secure the Video Doorbell Pro to the Mounting Bracket

1. Finally, you will need to secure the Video Doorbell Pro it its bracket using the included security screw and Torx screwdriver

2. Insert the security screw to the bottom of the Video Doorbell Pro and then use the Torx screwdriver to tighten it in place

   1. Note: you must use the included Torx screwdriver; failure to do so could strip the security screw and damage the Video Doorbell Pro’s battery