How do I track my order?

There are two ways you can track your order once you’ve received your shipping confirmation email: through our Live Chat, or your SimpliSafe® Online Account (opens in new tab). 

Please note that if your order has not yet been shipped, you will not receive a tracking number for it. Orders are typically processed within one business day after the order has been placed. You will receive an email once the order ships.

Live Chat

Live Chat is available on our website 24 hours a day, 7 days a week. To use the Live Chat order tracking feature, open a new conversation with our Digital Assistant and follow these steps:

1. Enter your contact details in the blank field to start the chat

2. Type in "Track My Order"

3. Enter your Order Number and the Zip Code your order is shipping to in the blank fields, then click the Submit button

4. The Digital Assistant will display the most current information about this order

SimpliSafe® Online Account

1. Login to your SimpliSafe® Online Account (opens in new tab) using the browser of your choice

2. Select Manage Account from the upper left corner of the navigation bar

3. Scroll down to the ‘Order History’ section in the middle of the page

4. Click on the tracking number for the order you wish to view