SimpliSafe® System and Wi-Fi Requirements

App Requirements:

The SimpliSafe® system can be set up using your Keypad, however, our cameras will require using the SimpliSafe® Mobile App on a compatible Android or iOS device. The SimpliSafe® Mobile App is currently compatible with:

• Android 12 and above

• iOS 17.0 and above

If accessing SimpliSafe® through the Online Account (opens in new tab)option, please ensure that you have added SimpliSafe.com to any adblock extensions allowlist.

Network Requirements:

Out of the box, the Base Station and cameras are designed to connect to most Wi-Fi networks, however, some networks may require additional configurations to be compatible. Below is a small list of requirements and recommendations to optimize your network for usage with your SimpliSafe® Security System.

• Your Wi-Fi network must have a password

• Your Wi-Fi network must be broadcasting at 2.4GHz

  • SimpliSafe® cannot connect to 5GHz networks

    • Most 5GHz routers are backward compatible with 2.4GHz, however, additional configuration may be required to ensure the band is being broadcasted

• Your network name (SSID) and password cannot exceed more than 31 characters each

• Our cameras cannot connect to Wi-Fi networks where the network name (SSID) or password contains semi-colons (;) or backslashes (/)

• Your network must be configured as WPA2 or WPA2/3 Mixed Mode

  • WPA3 only networks are not compatible with the SimpliSafe® Base Station or Cameras at this time

• Recommended router channels: 1, 6, or 11 to reduce interference

  • Consult your router manual or talk to your Internet Service Provider for assistance with making these changes

• Upload speed requirements based on live stream quality:

  • 1080p or higher - 2 Mbps per camera

  • 720p - 1.5 Mbps per camera

  • 480p - 1 Mbps per camera

Unsupported Network Setups:

• Wi-Fi networks that do not have a password (Open Networks)

• Wi-Fi networks that require portal login