How To Update Your Payment Method

You can update your payment method at any time within the SimpliSafe® Mobile App (opens in new tab) or Online Account (opens in new tab).

Please note that we are no longer able to accept and process pre-paid cards. If you’re paying with a pre-paid card, follow the instructions below to update your payment method to an accepted one for professional monitoring service plans.

We accept VISA, Mastercard, American Express, and Discover.

If you wish to view your billing and payment history, see this article for further instructions (opens in new tab).

Adding a New Card via the SimpliSafe® App

1. Open the SimpliSafe® App (opens in new tab) on your phone or tablet

2. Navigate to the three-bar menu on the top left corner of the app.

3. Select “Plan & Billing (opens in new tab)” from the navigation menu.

   1. If you do not see “Plan & Billing”, you are in the SimpliSafe® Online Account (opens in new tab). Scroll down for instructions on how to update your payment method using the Online Account (opens in new tab).

4. If you have multiple locations, select the location on the top of the screen that you’d like to change your payment method for.

5. Tap on the Credit Card field. Next, select “+Add New Credit Card” to add a new credit card to your account.

6. Use the secure form to enter your payment information, then choose Submit at the bottom of the screen to save your information.

7. If you have multiple properties with professional monitoring, repeat these steps for each location, as necessary.

Adding a New Card via the SimpliSafe® Online Account (Computer or Web Browser)

1. Head over to the SimpliSafe® Online Account (opens in new tab) using the web browser of your choice

2. Click on monitoring from the left-hand navigation menu

   1. If you do not see the navigation menu, tap on the three-bar menu first, then select monitoring

3. Choose Edit under Credit Card. This can be found in the blue banner at the top of the screen

4. A pop up will appear asking you to add a new credit card or edit an existing one 

5. To add a new credit card, select “Add a new credit card” then hit submit

6. Fill out the secure form with your credit card information and click on submit once you’re done

   1. This new card will automatically be set as your default payment method

7. If you have multiple properties with professional monitoring, repeat these steps for each location, as necessary

Changing Your Default Payment Method

If you have multiple cards on file, you can change your default payment method at any time through the SimpliSafe® Mobile App (opens in new tab) or Online Account (opens in new tab).

Using the SimpliSafe® Mobile App

1. Open the SimpliSafe® App (opens in new tab) on your phone or tablet

2. Navigate to the three-bar menu in the upper left corner of the app

3. Select Plan & Billing (opens in new tab)

4. Tap on the Credit Card field

5. Select the new card you wish to use

6. Choose Make it My Default

7. The card will automatically update to your default payment method

Using the Online Account

1. Navigate to the SimpliSafe® Online Account (opens in new tab) using the browser of your choice

2. Select the three-bar menu in the upper left corner if on mobile (if you’re using a desktop computer, you can skip to step 3)

3. Choose Monitoring from the list of menu options on the left side of the screen

4. On the top of the screen there will be a blue banner. Find the Credit Card field and select “Edit” from underneath it

5. Click the circle next to the new card you wish to use

6. Select Submit to save your selections

7. The card will automatically update to your default payment method

Deleting a Card From Your Account

If you have multiple credit cards on your account, you can delete any of them that are not your default payment method in the SimpliSafe® App*.

1. Update the SimpliSafe® App (opens in new tab) to the latest version and open the SimpliSafe® App (opens in new tab) on your phone or tablet

2. Navigate to the three-bar menu on the top left corner of the app

3. Select “Plan & Billing” from the navigation menu

4. If you have multiple locations, select the location on the top of the screen that you’d like to change your payment method for

5. Tap on the Credit Card field, then tap on the payment method that you would like to delete

6. At the bottom of the screen, tap “Delete”

7. You’ll know the payment method was successfully removed when you see “Payment method deleted” at the bottom of the screen

*Please note: this feature is only available in the SimpliSafe® App (opens in new tab). You cannot remove a credit card from your account using the SimpliSafe® Online Account (opens in new tab).